start with the
outcome
The destination determines the design. Every successful project begins with a clear understanding of what success looks like.
3 years tales from the pandemic
Build meaningful connections between creators and audiences through personal storytelling.
I intentionally designed each page around the principles of storytelling. By sharing the experiences, motivations, and creative journeys behind each artist, the goal was to create meaningful connections between creators and their audiences. This approach transforms a simple portfolio into a personal connection, helping existing supporters deepen their engagement while inviting new audiences to discover not only the creator's work, but the person behind it.
Amazon
Design an interactive learning experience that improves understanding of semi-truck engine systems.
Our team was tasked with designing an interactive learning experience that gave drivers the opportunity to explore a semi-truck engine as if they were standing in front of the real vehicle. Learners identified key engine components, explored their functions, and practiced recalling common maintenance issues associated with each part. The goal was to give drivers a deeper understanding of the vehicles they operated, empowering them to recognize potential maintenance concerns, communicate more effectively with mechanics, and take greater ownership of their equipment.
Mutual of enumclaw
Create and implement a training plan for the transition to a new insurance platform.
I was hired on contract to design, develop, and implement a training program for the Claims Division as they transitioned to a new insurance platform. Beyond the expectation that the program be created and delivered within five months, I was given the flexibility to determine the learning strategy and delivery approach. I designed a two-day workshop that combined instructor-led sessions, animated videos, hands-on practice exercises, a capstone project, and train-the-trainer sessions. To strengthen adoption, I invited members of the leadership team to lend their voices to the animated videos, increasing engagement and organizational buy-in throughout the transition.
Auto-owners insURANCE
Coordinate the upgrade of manager laptops across 26 states to support a successful Windows 7 migration.
While working as a Claims Technology Specialist, I volunteered to lead a company-wide initiative to upgrade manager laptops across 26 states from Windows XP to Windows 7. Because most managers worked outside the Home Office, I designed a three-phase rollout that minimized disruption while taking advantage of existing company events. The plan began with remotely backing up each manager's data, followed by exchanging laptops while managers were already at the Home Office for annual training, where a dedicated support room helped them log in, verify their software, and return to training with minimal interruption. The final phase restored files, personalized settings, and software customizations remotely, creating a smooth transition with minimal downtime.